Page 29 - ODV Training outline_EN

questions. Active listening is essential for the development of facilitative
and collaborative teams. It contributes to the effectiveness of group

communication and is crucial for group functioning.

• Communication Skills:

General communication skills are fundamental non-technical skills that IT
professionals must possess. This includes both traditional communication skills

and the ability to communicate via new technologies.

• Understanding and Using Communication Technologies:

Essential for the long-term achievement in IT projects. Given the global scope of

IT initiatives, innovative use of technology-based communications has become
imperative. Knowledge sharing through communication technologies creates
shared understanding, context for organisational knowledge, and facilitates

collaboration.

• Creative Thinking and Ideation:

Creative thinking involves the generation of new and innovative ideas. Ideation is

the process of developing and communicating a new idea. Creative and innovative
uses of IT are essential for creating a competitive advantage and inspiring new
ideas.

• Critical Thinking Skills:

Critical thinking is reflective and reasonable thinking focused on what to believe
or do. It includes the ability to test assumptions, make critical evaluations, and
critically review systems approaches. Essential for the implementation of

thorough and effective IT systems. Critical thinkers can contribute to the
development of a learning organisation, fostering double-loop learning and
knowledge creation.

• Understanding Diversity:

Diversity can impact project team perceptions and end-user perceptions. Gender
and cultural differences have major impacts on communication and group

Funded by the European Union. Views and opinions expressed are however those of the
author(s) only and do not necessarily reflect those of the European Union or the European
Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can
be held responsible for them. Proposal number: 101087107.